Interactive Voice Response (IVR)
How to Reach the IVR:
Illinois (877) 908-9499
Michigan (877) 567-7201
Minnesota (877) 908-8470
Wisconsin (877) 567-7176
The IVR offers providers quick and easy access to Medicare information 24 hours a day. Simply call the appropriate toll-free telephone number above to obtain Medicare claims information and patient eligibility. You may navigate the IVR by either speaking the required information or entering it using your telephone number pad.
Complete IVR Instructions and Helpful Hints 
Quick Reference Tri-fold Brochure
What is Available on the IVR?
| Touch-tone Option | Vocal Option |
| 1 | "Eligibility" |
| 2 | "Claim Status" |
| 3 | "Provider Summary" |
| 4 | "Checks" |
| 5 | "Deductibles" |
| 6 | "Pricing" |
| 7 | "Questions" |
When is the IVR Available?
The IVR is available 24 hours a day, 7 days a week. However, the standard hours of operation when all IVR functions are available are Monday - Friday 7:00 am - 6:00 pm CT.
Helpful IVR Tools
The following tool converts beneficiary names into numbers you may enter into the IVR using telephone touch tones.
Beneficiary Name Converter
The following tool converts alpha numeric provider PTANs and Beneficiary Medicare numbers into numeric output you may enter into the IVR using telephone touch tones.
PTAN and Beneficiary Medicare Number Converter
Page Last Updated: Thursday, 18-Mar-2010 05:55:56 CDT
