Interactive Voice Response (IVR)
How to Reach the IVR:
Illinois (877) 908-9499
Michigan (877) 567-7201
Minnesota (877) 908-8470
Wisconsin (877) 567-7176
The IVR offers providers quick and easy access to Medicare information 24 hours a day. Simply call the appropriate toll-free telephone number above to obtain Medicare claims information and patient eligibility. You may navigate the IVR by either speaking the required information or entering it using your telephone number pad.
Complete IVR Instructions and Helpful Hints 
Quick Reference Tri-fold Brochure
What is Available on the IVR?
| Touch-tone Option | Vocal Option |
| 1 | "Eligibility" |
| 2 | "Claim Status" |
| 3 | "Provider Summary" |
| 4 | "Checks" |
| 5 | "Deductibles" |
| 6 | "Pricing" |
| 7 | "Questions" |
When is the IVR Available?
The IVR is available 24 hours a day, 7 days a week. However, the standard hours of operation when all IVR functions are available are Monday - Friday 7:00 am - 6:00 pm CT**.
**Please note the IVR is available 24 hours a day, 7 days a week; however, functions that require the input of a National Provider Identifier (NPI), Provider Transaction Access Number (PTAN), and Taxpayer Identification Number (TIN), such as eligibility and claim status, rely upon availability of the claims processing system. The time noted above reflects the standard hours of operation when all IVR functions are available for use, although some functions may be available outside of the standard hours of operation.
Please Remember: Customer Service Representatives are prohibited from providing information that can be obtained using IVR. However, they will assist providers with more complex inquiries.
Page Last Updated: Wednesday, 24-Jun-2009 11:06:51 CDT
