Guide to Obtaining Beneficiary Eligibility and Claim Status Information
Section 921 of the Medicare Modernization Act (MMA) requires providers to use self-service technology to access information about claims status and beneficiary eligibility. WPS Medicare offers providers two self-service tools to check beneficiary eligibility and claim status. Providers are required to use one of the two self-service tools below for these types of inquiries in order to free up our customer service team for more complex issues such as Medicare denials, and policy and coverage questions. This guideline applies to both telephone inquiries and written inquiries (e.g., claim tracers).
IVR
Providers can check beneficiary eligibility and claim status quickly and efficiently 24 hours a day by calling our Interactive Voice Response (IVR). Providers and suppliers receive the same status information from the IVR as they do from the Medicare customer service staff. You can access this service by calling the toll-free telephone number below and selecting the option that you would like to use. You have the ability to speak or touch-tone your responses. You can find more information about the features of the IVR and instructions for its use on the WPS Medicare Website by:
clicking here. 
Wisconsin
877-567-7176
Illinois
877-908-9499
Michigan
877-567-7201
Minnesota
877-908-8470
C-SNAP (CMS Secure Net Access Portal)
WPS Medicare offers a self-service Internet tool called C-SNAP (CMS Secure Net Access Portal). C-SNAP is available 24 hours a day. Providers who register with C-SNAP will be able to view claim status and check patient eligibility within a secured environment. In order for you to access C-SNAP, you must be a registered user and have access to provider location information. You will need to have your group billing provider number available for registration. If you have questions with registration, please contact a member of our C-SNAP Support team at 877-476-8116. You may register for C-SNAP at the following address:
http://www.medicareinfo.com/ 
