Novice Know How - Self-Service Technology
Self-service technology is an approach to customer service where a version of electronic support allows customers 24 hour-day access to information over the Internet. The applications available assist providers in a variety of ways. The following is a list of offerings that are beneficial to novice Medicare providers and billers:
CMS Secure Net Access Portal (C-SNAP)
Providers who have had claims processed by Wisconsin Physicians Service - Medicare, and who register to receive secured access to the C-SNAP site, can check online for the status of their claims. Users have access to national eligibility information. Patient eligibility data is in real-time and includes information on Medicare Part A and Part B Deductible, Medicare Secondary Payer (MSP), Health Maintenance Organization (HMO), End Stage Renal Disease, Hospice, and Home Health. Users can also communicate with our Customer Service staff within a secure environment using Secure Messaging.
Register today at http://www.medicareinfo.com 
If you have questions with registration, need technical support, or have questions with the information C-SNAP is providing, contact us at 1-877-476-8116.
Computer-Based Training (CBT)
WPS Medicare has created Computer Based Trainings (CBTs) for providers to train at their own rate and time. A CBT is an interactive computer-training course. The CBT allows the person taking the training to read and turn pages at one's own pace. The user can also repeat information as necessary. Designed to present all information necessary without the assistance of another person, a CBT always has a method for the user to ask questions after completion.
To view the CBTs available, select the following link.
WPS Medicare e-News Listserv
Are you often getting important Medicare information long after the fact? Instead of being the last to know, be the first to know by joining the WPS Medicare e-News Listserv! By joining, you can enjoy a free, easy, and secure way to stay up-to-date on the latest Medicare information, with the option to unsubscribe at any time.
Join today by going clicking here.
Follow the site's instructions for signing up and simply check your e-mail regularly to
receive the latest Medicare Part B information!
WPS Medicare Website
You may reach the site by clicking here.
From the Provider Home page, you can access News & Alerts, Fees, Policies & Coverage, our Communiqué, Provider Education, Education Schedule, Provider Enrollment and much, much more!
Our Website contains a "Contact Us" form for sending an e-mail to WPS Medicare. To ask a question or give feedback, we strongly encourage you to visit this page at
https://corp-ws.wpsic.com/apps/commercial/unauth/DisBeneMedContactAction.do
Interactive Voice Response (IVR)
WPS Medicare now has an Interactive Voice Response (IVR) system that works on
voice commands. Using the voice activated system, providers can obtain a vast amount
of information without the need to speak to a Customer Service Representative (CSR) and is available 24 hours a day, 7 days a week.
Some of the information you can obtain from the IVR includes, eligibility, claims status, provider summary information (number of pending claims and dollar amount and more), check information, deductible and more.
For more information on the IVR, including instructions, please visit our Website.
Page Last Updated: Wednesday, 26-Mar-2008 10:25:36 CDT
