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Customer Service

Welcome to the WPS Medicare Customer Service web page.

Telecommunication Device for the Deaf (TDD)/Teletypewriter (TTY)

(877) 236-7849
8:00 am to 4:00 pm CT M-F

Contact Center
IL MI MN WI
(866) 234-7340
8:00 am to 4:00 pm
CT M-F
(866) 234-7331
8:00 am to 4:00 pm
ET M-F
(866) 359-1598
8:00 am to 4:00 pm
CT M-F
(866) 359-1599
8:00 am to 4:00 pm
CT M-F
Interactive Voice Response (IVR)
IL MI MN WI
(877) 908-9499 (877) 567-7201 (877) 908-8470 (877) 567-7176
General Correspondence
IL MI MN WI
WPS Medicare Part B
Customer Service
P.O. Box 4433
Marion, IL 62959-0924
WPS Medicare Part B
Customer Service
P.O. Box 5533
Marion, IL 62959-0965
WPS Medicare Part B
Customer Service
8120 Penn Ave. S., Suite 200
Bloomington, MN 55431-1394
WPS Medicare Part B
Customer Service
P.O. Box 1706
Madison, WI 53701-1706

Customer Service Overview

The WPS Medicare Customer Service department is available to answer claims-related questions regarding the following topics:

  • Medicare Billing
  • Medicare Coverage
  • Questions regarding claims processing

For claim status and eligibility information, providers must use the Interactive Voice Response (IVR), or CMS Secure Net Access Portal (C-SNAP).

WPS Medicare has support areas available to assist you regarding other topics. Please review the contact information available for other departments by selecting the "Contact Us" link at the top of every web page or consult the individual department pages, using the top navigational bar.

Important Links

CMS Secure Net Access Portal (C-SNAP)
Interactive Voice Response (IVR)
For information on Timely Filing of Claims, please visit our Claims page by using the top navigation bar.

Customer Service Information

Claim Status Questions
Contact Information
Escalating an Inquiry - The Tiering Process in Customer Service
Hot Topics
How to Get the Most out of Your Customer Service Contact
Obtaining Duplicate Hard-Copy Medicare Remittance Notices (MRNs)

Frequently Asked Questions (FAQs)

To view the Customer Service FAQs, select the "FAQ" tab in the primary (top) navigation bar of this page. Choose "Customer Service FAQs."

Page Last Updated: Tuesday, 22-May-2012 09:33:34 CDT