DDE Questions and Answers
What is a WPS Legacy Provider?
A provider who transitioned from Mutual of Omaha to Wisconsin Physicians Service (WPS).
What is a WPS J5 MAC Provider?
A provider who transitioned from Cahaba-Iowa, Trispan-Missouri, Blue Cross & Blue Shield Kansas (Wheatlands) or Blue Cross & Blue Shield Nebraska to WPS.
What is the telephone number to the DDE Systems Department?
866-734-6656, option 2
What is the fax number to the DDE Systems Department?
The fax number for the DDE Systems Department is 402-351-6188
Where do I call to have my User ID password reset?
For password resets, call the DDE Claims Department at 866-580-5986.
What is the technical Support number for IVANS?
The phone number for IVANS is 800-548-2675.
What is the technical support phone number for VisionShare?
The phone number for VisionShare is 612-460-4310.
How do I submit a request for DDE access?
Please complete the DDE Access Request Form and fax to 402-351-6188.
How would I get a copy of the DDE Access Request Form?
The form is located in the DDE section of the website at www.wpsmedicare.com
Would I need to submit an EDI Enrollment Form for each request?
An EDI form is only submitted once per provider.
Can two people share the same User ID and password?
Sharing of User ID(s) and passwords is strictly prohibited.
How do I request DDE Training?
Call the DDE Claims Department at 866-580-5986.
How would I re-activate my User ID?
Complete section 2 of the DDE Access Request Form. Select the option "Reactivate ID" and fax the form to 402-351-6188. Requests cannot be taken over the phone.
I process claims for several providers, do I need to request a User ID for each provider?
The Enterprise Data Center (EDC) that maintains the User IDs for WPS only allow one User ID per User. However, you can add any PTAN (Provider number) to your current User ID.
Requests to add PTAN (Provider number) must be approved and signed by an authorized person.
Can I access a Legacy PTAN (Provider number) with my User ID I obtained through another Contractor or J5 MAC?
The Legacy PTAN (Provider number) can be added to your current User ID. Complete section 2 of the DDE Access Request Form. Select the option "Add Access to a User ID established through another Contractor". You will also need to contact your connectivity vendor to obtain the WPS Legacy Application.
I have a User ID for both J5 MAC and Legacy. Who would I need to call for customer support?
You would need to call the J5 MAC DDE Systems Department at 866-518-3295.
If an employee terminates their employment, can I assign their User ID to another employee?
When an employee terminates their employment, you will need to submit a request to terminate the User ID for the termed employee. Then request a new User ID for the other employee. You will need complete the DDE Access Request Form and fax it to 402-351-6188.
Can I utilize a User ID created for a Machine ID?
A machine ID is created for machine use only. Machine ID(s) are used to check claim status or check the Common Working File (CWF). The machine ID is created with six characters and a non-expiring password.
The User ID is created to allow an individual User to have online access to the User Medicare claims. Online features include claim entry, claim error corrections, claims status, claims adjustments, roster billing (flu pneumococcal pneumonia vaccine) and Medicare eligibility inquires (CWF eligibility).
The User ID contains seven characters with an expiring password. The User is prompted to change the password every thirty days.
How long does it take to process a request for DDE access? How will I be notified?
The request could take up to 30 business days to complete. You will be notified by fax or email when the request is completed.
Page Last Updated: Tuesday, 29-Dec-2009 13:42:13 CST
