Direct Data Entry (DDE/Remote)

Home Provider Part A Self Service DDE

What is the fax number to the DDE Department?
The fax number for the DDE Systems Department 402-351-6188

Where do I call to have my password reset?
For password resets, call the DDE Claims Department at 866-580-8986.

When there is a change of ownership, do I need to submit new contracts?
Yes, when there is a change of ownership, a new DDE Access Agreement must be completed by the new owners. Once the request is processed, the new owners will receive a new Logon ID. Please note that a new DDE Access Agreement is also required when there is a facility name or address change. However, you will be able to keep the same Logon IDs.

How do I submit a request for DDE access?
Please complete the DDE Access Request Form and fill out the section(s) for the DDE access you are requesting and fax to 402-351-6188.

If an employee terminates their employment, can I assign their ID to another employee?
When an employee terminates their employment, you will need to submit a request to deactivate the Logon ID for the termed employee. The request can be submitted on the Direct Data Entry (DDE) Access Request Form and faxed to 402-351-6188.

How long does it take to process a request for DDE access? How will I be notified?
The request could take up to 30 business days to complete. You will be notified by fax or email when the request is completed.

How do I request DDE Training?
Call the DDE Systems Department at 866-734-6656, option 2 to request training. The information will be forward to the DDE Claims Department and you will be contacted regarding your request for training.

Can I submit a request for a Legacy provider and a J5 MAC provider on the same form?
Legacy and J5 MAC providers are setup on different systems, therefore, your will need to complete a separate request for Legacy and J5 MAC providers.

What is the technical Support number for AT&T?
The phone number is 800-727-2222.

What is the technical support phone number for VisionShare?
The phone number for VisionShare is 612-460-4310.

Can I add a J5 MAC PTAN/NPI number to my legacy provider Logon ID?
A J5 MAC PTAN/NPI number cannot be added to a Legacy provider Logon ID. You will need to obtain an EDC ID for the J5 MAC provider. Please call 866-518-3295 for additional information.

Can two people share the same Logon ID and password?
Sharing of IDs and passwords is strictly prohibited and is a violation of CMS regulations.

What does the error message TCPIP connect error mean.
You will receive this error message when the AT&T server goes down. You can resolve this issue by following the below steps to change the server the software dials into.

  1. Logon into the AT&T Global Network Client Software and go to the Passport 'A" screen
  2. Select setup
  3. Connection setup
  4. Change the Primary and backup server (Note: please do no select a server that says internet)
  5. Select OK then try to login. (Note: you may have to try more than one server to get a connection. If you have tried several different servers and still unable to connect, please call AT&T at 800-727-2222 to verify which servers are available.)

Can I have multiple sessions open at the same time: (Example CWF and FISS)
If you connect to DDE through the AT&T Global Network Client, the software is designed to allow only one session open at a time. If you do not use the AT&T Global, your software my allow you to have more than one session open.

Why am I receiving an error message that my account/user ID is invalid?
This error usually occurs when the letter 'O' is entered as a zero in the account number MUO3 or the User ID that starts with MUO3. Please verify that you are not entering a zero. If the ID is entered correctly, please call the DDE System Department to verify if you are using a valid ID.

Why am I receiving an error message that there are no products authorized for my User ID?
You will receive this error message if there is a financial hold on the account due to nonpayment or the products were removed due to the provider number has terminated with WPS or there was a change of ownership. If you receive this error message, please call the DDE Systems Department at 866-734-6656, option 2.

How do I access the Passport 'A' screen?
If you are unable to access the Passport 'A' screen, please call AT&T at 1-800-727-2222.

Why am I receiving an error message that I am unable to access the software from the selected location?
The below steps should correct this error if not, call AT&T at 1-800-727-2222.

  1. Click on the arrow in the upper left hand corner (see the below example)
  2. Select Show Login Properties
  3. Select the General tab
  4. Network Services
  5. Configure
  6. Got to page 2 (Network)
  7. Select My Company's Intranet
  8. Select Finish

How do I change telephone number on the AT&T Global software?
The telephone numbers are listed on page 6 under Network Access numbers.

  1. Select setup
  2. Press next until you get to page 6
  3. Select the state under the region tab
  4. Select a local phone number from the list
  5. Press next until you get to page 8 then select finish.

How do I setup the AT&T Global Software to bypass the welcome to AT&T screen?
This function is no longer supported by WPS.

I am missing the Common Working File (CWF) and or one of the FISS regions, how do I add the region back?
If you connect to DDE through the AT&T Global Network Client Software, please call the DDE Systems Department to have the missing region added. If you do not connect through the AT&T Software, you can add the missing region by following the below steps.

  1. On the product selection screen, place a forward slash ( / ) next to one of the other regions.
  2. Press enter to get the Action Code Menu.
  3. Place a 'L' in the blank field. (Your cursor will automatically go to the blank field)
  4. Press enter to get the Supersession menu.
  5. Locate the missing region then place an "A' next to the missing region. (If you don't see the region you want, press the F8 key to move the selection screen forward.)
  6. Press enter, then you will receive the message session(s) added.
  7. Press F12 to return to the Product Selection screen.

Why am I receiving a message "You have reached your session limit, contact your Candle Products Administrator?
You will receive this error message when you have too many sessions/regions open on the product selection screen.

  • To correct this error, you will need to close some of the open sessions/regions.
  • You can also place a 'T' next to the open sessions/regions then press enter to terminate the
  • session.
  • Please note, this process is only for providers who do not connect to DDE through the AT&T Global Network Client Software.

Why am I receiving an error message that I am already logged in?
You will receive this error message if you lose your connection or if you did not log out of the system properly.

  • If you use the AT&T Global Network Client software to connect to DDE, please call the DDE Systems Department at 1-866-734-6656, option 2 and give the analyst your YM Logon ID and the region you were last in and the Analyst will have the session terminated.
  • If you do not us the AT&T Global Network Client software, you can terminate the session by placing a 'T" next to the open session. You will be able to tell which session is open by looking in the status column and the status will say active.

Why did I receive the error message "Transaction not recognized"
This error usually happens when you select the FISS region on the Product Selection Screen then enter the transaction name HIQA for the CWF Region or you select the CWF Region on the Product Selection screen then enter the transaction name FSS0. (The 0 is a zero)

  • You will need to go back to the production selection screen and verify the description of the product you are selecting and make sure the product selection and the transaction name matches.
  • Product selection for Florida CWF, California CWF, Texas CWF, Great Western transaction name is HIQA.
  • Production selection for FISS Region 1, FISS Region 2, FISS Region 3, FISS Region 4 transaction name is FSS0.

Page Last Updated: Monday, 11-Aug-2008 10:46:39 CDT