Self Service
Customer Service Closings
Phone
Telephone numbers are listed by department area. Please determine which department best fits your inquiry, and dial accordingly.
For claim status, eligibility, patient responsibility, and provider payment inquiries, contact the Voice Response Unit (VRU) at 866-580-5983.
Teletypewriter (TTY) service for Provider staff that is hearing impaired: 877-425-4369.
Provider Customer Service area hours of operation are 7:00 a.m. to 6:00 p.m. Central Standard Time, Monday through Friday. Providers should call Customer Service if they have questions regarding Medicare billing, coverage of specific items or services, or general Medicare enrollment questions.
Southeast Region
Customer Service Inquiries Only: 866-580-5981
Claim Corrections Only: 866-580-5979
Central Region
Customer Service Inquiries Only: 866-580-5984
Claim Corrections Only: 866-580-5982
West Region
Customer Service Inquiries Only: 866-580-5987
Claim Corrections Only: 866-580-5980
Northeast Region
Customer Service Inquiries Only: 866-580-5945
Claim Corrections Only: 866-580-5985
Questions Regarding:
Remote Line (Use of DDE System and Password Changes): 866-580-5986
Finance (Billing/Payment for DDE and EFT Services):
866-734-1522
Medicare Audit and Reimbursement:
866-734-9444
Appeals: 866-734-1519
Electronic Data Interchange/Systems:
866-734-6656
Medicare Secondary Payer: 866-734-1521
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U.S. Mail
WPS Insurance Company
Medicare Administration
P.O. Box 1602
Omaha, Nebraska 68101
FAX 402-351-8047
Effective 10/01/2006, all written inquires received on the provider’s official letterhead that includes the provider’s name and address will no longer require the provider number. If a written inquiry is received without the provider’s official letterhead, you must include your provider name, address and provider number if prior to May 23, 2007. Written inquiries dated May 23, 2007 or after, must include provider name and one of the following, provider number or National Provider Identifier (NPI).
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You may contact us via email with a question, however, if your question requires immediate attention, please contact us by telephone using the phone numbers on this page.
The Centers for Medicare & Medicaid Services (CMS) allows contractors up to 45 business days to respond to inquiries received via postal or electronic mail. WPS-Medicare strives to respond to written inquiries in a timelier manner than CMS allows. However, due to the complex nature of the inquiries we receive, responses may take up to 45 business days. Please allow 45 business days before resubmitting a question.
Please click here to submit a question via e-mail.
Please try to make your questions as specific as possible to help us provide you with a timely and accurate answer. Protected Health Information (PHI) should not be transmitted via the public internet or by fax. This includes beneficiary information, claim information, etc. If you have questions or comments involving confidential information, please contact a customer service representative.
Medicare Beneficiaries can call toll free at 1-800-MEDICARE (1-800-633-4227).
Teletypewriter (TTY) service for the hearing impaired, dial: 1-877-486-2048
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Page Last Updated: Monday, 11-Feb-2008 12:48:40 CST
