Customer Service

Welcome to the WPS Medicare Customer Service web page. The Customer Service area works to answer claims-related questions regarding:

  • Medicare Billing
  • Medicare Coverage
  • Claims processing

For claim status and eligibility information, providers must use the Interactive Voice Response (IVR) or the Direct Data Entry (DDE).

WPS Medicare has support areas available to assist you regarding other topics. Please review the contact information available for other departments by selecting "Contact Us" in the upper right hand corner of the web page.

Customer Service Phone Number

Central Southeast Northeast Southwest
(866) 580-5984
7:00 am to 6:00 pm CT
Monday - Friday
(866) 580-5981
7:00 am to 6:00 pm CT
Monday - Friday
(866) 580-5945
7:00 am to 6:00 pm CT
Monday - Friday
(866) 580-5987
7:00 am to 6:00 pm CT
Monday - Friday

Interactive Voice Response (IVR)

(866) 580-5983
24 hours, 7 days a week

Telecommunication Device for the Deaf (TDD)/Teletypwriter (TTY)

(877) 425-4369
7:00 am to 6:00 pm CT M-F

General Mailing Address

WPS Medicare Part A
P.O. Box 1602
Omaha, Nebraska 68101

Customer Service Information

Contact Information
Escalating an Inquiry - The Tier Process in Customer Service
How to Get the Most out of Your Customer Service Contact

Frequently Asked Questions (FAQs)

To view the Customer Service FAQs, select the "FAQ" tab in the primary (top) navigation bar of this page. Select link for "Departmental" then select "Customer Service" FAQs.

Page Last Updated: Thursday, 09-Feb-2012 11:11:33 CST