Evaluate our Services in 10 Minutes

Evaluate our Services in 10 Minutes

The MAC Satisfaction Indicator (MSI) is the best way to share your opinions of our service directly to the Centers for Medicare & Medicaid Services (CMS). This survey should only take about 10 minutes of your time and helps us understand how we can better service you.

If you would like to learn more about the 2015 MSI results please read the full Evaluate Our Services in 10 Minutes! article.

Please use this link:
https://cfigroup.qualtrics.com/jfe/form/SV_bp9wfwWbjvyXhiJ?MAC=J8+%96+WPS+&MAC_BRNC=15

Upcoming Customer Service Closure

Upcoming Customer Service Closure

In order to ensure the quality and consistency of the service we provide, our Customer Service lines will be closed for training from 9:30 am to 1:30 pm ET on Friday, June 10, 2016. Customer Service Representatives handling calls for General Inquiries, Reopenings, Provider Enrollment, and EDI will be unavailable during this closure. Please access our self-service tools during this time.

 

Save Time Now & Later: Use Internet-based PECOS

Save Time Now & Later: Use Internet-based PECOS

Use Internet-based PECOS to enroll in Medicare, change your enrollment information, or revalidate. Internet-based PECOS includes a tailored application process, which means less time to complete and submit enrollment applications to Medicare. Plus, once you have registered and submitted an enrollment using Internet-based PECOS, you will save time every time you need to update or revalidate your enrollment information.

 

Documentation for Appeals

Documentation for Appeals

When you need to submit medical record documentation with your appeal, include all pertinent documentation. The documentation should include the medical record detailing the service and the medical necessity of the service in question. In addition, providers should supply a separate statement indicating the specific information to evaluate in the medical record that supports the rationale for the appeal. This will help to ensure accurate, timely processing of your appeal.

 

Employee Meeting Closure

Employee Meeting Closure

On Thursday, June 9, 2016 we will be closing our Customer Service lines between 10:45 am and 12:45 pm to allow our employees to attend a company meeting. Please access our self-service tools during this time.

 

Upcoming Closure Save Time Documentation for Appeals Customer Service Closure
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