J5 MAC Part B Providers serving beneficiaries in Iowa, Kansas, Missouri and Nebraska

Self-Service - Interactive Voice Response (IVR) System

This is the eighth in a series of articles about Self Service Technology. This article focuses on the Interactive Voice Response (IVR) System.

How to Reach the IVR:
(866) 590-6702

The IVR offers providers quick and easy access to Medicare information 24 hours a day. Simply call the toll-free telephone number above to obtain Medicare claims information and patient eligibility. You may navigate the IVR by either speaking the required information or entering it using your telephone number pad.

You can access the IVR by either speaking the required information or entering it using your telephone number pad.

Complete IVR Instructions and Helpful Hints adobe portable format document

Quick Reference Tri-Fold Brochure adobe portable format document

What is Available on the IVR?

Touch-tone Option Vocal Option
1 "Eligibility"
2 "Claim Status"
3 "Provider Summary"
4 "Checks"
5 "Deductibles"
6 "Pricing"
7 "Questions"

When is the IVR Available?
The IVR is available 24 hours a day, 7 days a week. However, the standard hours of operation when all IVR functions are available are:

Monday - Friday 7:00 am - 6:00 pm CT**

**Please note the IVR is available 24 hours a day, 7 days a week; however, functions that require the input of a National Provider Identifier (NPI), Provider Transaction Access Number (PTAN), and Taxpayer Identification Number (TIN), such as eligibility and claim status, rely upon availability of the claims processing system. The time noted above reflects the standard hours of operation when all IVR functions are available for use, although some functions may be available outside of the standard hours of operation.

Please Remember:
Customer Service Representatives are prohibited from giving you information that can be obtained using the IVR. However, they will assist you with more complex inquiries.

 

 

Page Last Updated: Friday, 06-Nov-2009 14:07:49 CST