J5 MAC Part B Providers serving beneficiaries in Iowa, Kansas, Missouri and Nebraska

Interactive Voice Response (IVR)

How to Reach the IVR:

(866) 590-6702

The IVR offers providers quick and easy access to Medicare information 24 hours a day. Simply call the toll-free telephone number above to obtain Medicare claims information and patient eligibility. You may navigate the IVR by either speaking the required information or entering it using your telephone number pad.

Complete IVR Instructions and Helpful Hints adobe portable format document

Quick Reference Tri-fold Brochure adobe portable format document

What is Available on the IVR?


Touch-tone Option Vocal Option
1 "Eligibility"
2 "Claim Status"
3 "Provider Summary"
4 "Checks"
5 "Deductibles"
6 "Pricing"
7 "Questions"

When is the IVR Available?

The IVR is available 24 hours a day, 7 days a week. However, the standard hours of operation when all IVR functions are available are Monday - Friday 7:00 am - 6:00 pm CT.

Helpful IVR Tools

The following tool converts beneficiary names into numbers you may enter into the IVR using telephone touch tones.

Beneficiary Name Converter

The following tool converts alpha numeric provider PTANs and Beneficiary Medicare numbers into numeric output you may enter into the IVR using telephone touch tones.

PTAN and Beneficiary Medicare Number Converter

 

 

Page Last Updated: Friday, 04-Jun-2010 14:21:43 CDT