Self-Service

Welcome to the WPS Medicare Self-Service home page.
The Centers for Medicare & Medicaid Services (CMS) continually encourage contractors, providers, and their staff utilize the available self-service tools. WPS Medicare strives to develop and improve our self-services in an effort to decrease provider's costs and time spent contacting WPS Medicare.

Please select from the left hand navigation your specific area of interest:

Claims/Eligibility Tools contains information about checking claim information over the Internet using the CMS Secure Net Access Portal (C-SNAP) or over the phone using the Interactive Voice Response (IVR).

Contact Us provides phone numbers and mailing addresses for many of our departments as well as links to our education schedule, holiday closings, Frequently Asked Questions (FAQs), and the email contact form.

Looking for assistance when determining which department to contact? Please utilize the guides below to help direct your question to the correct department.

WPS Medicare Part B Department and Self Service Technology Guidebook
Which WPS Medicare Part B Department Should I Contact?

What are Self Service Tools?

Self-service tools are a way for providers to access Medicare information and education 24 hours a day, 7 days a week, at a time most suitable to their schedule and at their own pace. The tools allow the user quick and easy access to the most current Medicare information.

Advantages to Self-Service Tools

Not limited on the time and number of inquiries allowed
Available when you are ready to have your questions answered
No wait, or hold time
Easy answer for non-complex issues
Multiple users at one time
Most current information available

Self-Service Information

Eight Ways to Improve Your Search Results
Self-Service - Beneficiary Website
The WPS Medicare Website
The Centers for Medicare & Medicaid Services (CMS) Website
Medicare Remit Easy Print (MREP) Software
CMS Secure Net Access Portal (C-SNAP)
Interactive Voice Response (IVR) System
Computer Based Trainings (CBT)
Communiqué
eNews Listserv
CMS Medicare Learning Network (MLN)

Page Last Updated: Friday, 06-Nov-2009 14:07:48 CST