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J5 MAC Part B Providers serving beneficiaries in Iowa, Kansas, Missouri and Nebraska

Customer Service

Contact Center

(866) 503-3807
8:00am to 5:00pm CST M-F

IVR

TDD

(866) 708-1214
8:00am to 5:00pm CST M-F

General Correspondence

IA	KS	MO	NE
WPS Medicare Part B General Correspondence P.O. Box 8550 Madison, WI 53708-8550	WPS Medicare Part B General Correspondence P.O. Box 7238 Madison, WI 53707-7238	WPS Medicare Part B General Correspondence P.O. Box 14260 Madison, WI 53708-0260	WPS Medicare Part B General Correspondence P.O. Box 8667 Madison, WI 53708-8667

Customer Service Overview

The WPS Medicare Customer Service department is available from 8 am - 5 pm CT Monday through Friday to answer claims-related questions regarding the following topics:

Medicare Billing
Medicare Coverage
Questions regarding claims processing

For claim status and eligibility information, providers must use the Interactive Voice Response (IVR), or CMS Secure Net Access Portal (C-SNAP).

WPS Medicare has support areas available to assist you regarding other topics. Please review the contact information available for other departments by selecting "Contact Us" within the Self-Service area of the Website or consulting the individual department pages.