Nebraska Telephone Contact Information

Medicare Function Telephone Number Additional Information
Coordination of Benefits Contractor (COBC) (800) 999-1118 Beneficiary can call to update insurance details to show Medicare primary or secondary.
C-SNAP Help (866) 886-2891
8:00 am to 12:00 pm CT
and
1:00 pm to 4:00 pm CT
M-F
Call for password resets or technical support.
Customer Service (866) 503-3807
8:00 am to 5:00 pm CT
M-F
Claims related inquiries regarding Medicare billing, coverage and claims processing.

Review your remittance advice and have it available before calling. Please have your NPI, PTAN and the last 5 digits of your Tax Identification Number (TIN) available.

Check our FAQs for a quick response.
Customer Service
Interactive Voice Response (IVR)
(866) 590-6702
24 hours a day,
7 days a week
Inquiries for general information, routine eligibility, claim status, check status and deductible information. Some menu options are dependent on claims processing system availability.

IVR Operating Guide
Customer Service
Telecommunications Device for the Deaf (TDD)/Teletypewriter (TTY)
(866) 708-1214
8:00 am to 5:00 pm CT
M-F
Customer Service telephone line dedicated to hearing/speech impaired caller.
Electronic Data Interchange (EDI) (866) 503-9670
8:00 am to 4:15 pm CT
M-F
Inquiries and support regarding use of EDI system, software, claims, and financial transmissions.
Electronic Funds Transfer (EFT) (866) 734-1522
7:30am to 3:30pm CT
M-F
Inquiries and support for EFT.

Fax: (608) 243-6190
Freedom of Information (FOI)   Fax (618) 998-5287
Financial (866) 503-9694
8:00 am to 4:00 pm CT
M-F
Inquiries regarding voluntary and involuntary refunds to Medicare Non-MSP Related.
Medicare Secondary Payer (MSP) (866) 503-9694
8:00 am to 4:00 pm CT
M-F
Inquiries regarding voluntary and involuntary refunds to Medicare MSP Related.
Provider Enrollment (866) 503-7664
8:00 am to 4:00 pm CT
M-F
Inquiries regarding enrollment process, forms, and application status.
Quality Improvement Organization (QIO) (800) 458-4262 Quality of care concerns, file a complaint or appeal, questions regarding hospital patient rights.
Reopenings (866) 590-6730
8:30 am to 11:30 am CT
and
12:30 pm to 3:00 pm CT
M-F
Request reopening of claim.

Page Last Updated: Monday, 09-Jan-2012 07:56:52 CST