Customer Service Closures

WPS Medicare will be closed for the following holidays:

2012

Holiday Date
Memorial Day May 28, 2012
Independence Day July 4, 2012
Labor Day September 3, 2012

Customer Service Training Closures:

In order to ensure the quality and consistency of the service we provide, the Customer Service team will be closing once each month to conduct training for the Customer Service Representative (CSR) staff.

Call center staff will be unavailable for phone calls from 8:30 am CST until 12:30 pm CST on the following dates:

Friday, May 18, 2012
Friday, June 22, 2012
Friday, July 20, 2012

Important Closure Information

During weekends and evenings, the Interactive Voice Response (IVR) and CMS Secure Net Access Portal (C-SNAP) will continue to be available for your use to check eligibility and claim status.

For more information regarding C-SNAP, please call (866) 886-2891 or visit our C-SNAP website.

For more information regarding the IVR, please check out our website. To use the IVR, please call (866) 590-6702.

Page Last Updated: Friday, 20-Apr-2012 15:37:20 CDT