Customer Satisfaction Survey

Customer Satisfaction Survey

Help us ensure your satisfaction with the WPS Medicare website and our self-service portal (C-SNAP) by completing the ForeSee Website Customer Satisfaction Survey that pops up when you are on the wpsmedicare.com or medicareinfo.com websites. Let us know what you like and what we can improve to make your website and self-service portal experiences better. Your feedback is extremely important to us, the provider community, and CMS.

 

Overpayment Hotline Update

Overpayment Hotline Update

The Payment Recovery Hotline hours of operation are changing beginning May 4, 2015. The new schedule is as follows:
Monday - Thursday: 9:00 am - 1:00 pm CT
Friday: Closed

Please Remember! You may fax in completed General Inquiry, Immediate Recoupment, and Overpayment Notification forms to our new Fax Line. Visit our Payment Recovery web page for more information.

 

FYI Database

FYI Database

Have a quick question? Before you call our Customer Service area, check out the FYI Database. A link to this tool can be found in the left hand navigation throughout the WPS Medicare website. You will find answers to common questions we receive in our Call Centers. You can scroll through the answers or search for a particular keyword. The content in this tool will change along with the common questions received by our Customer Service Representatives.

 

Stay on Top of Medicare Changes with WPS Medicare eNews

Stay on Top of Medicare Changes with WPS Medicare eNews

WPS Medicare sends out a weekly eNews on the first business day of every week. The weekly eNews includes the most current and vital information Medicare providers need to know, such as current news from CMS and WPS Medicare, policy updates, and information about upcoming changes. A second eNews is sent on Wednesday with announcements about educational opportunities. Additional eNews messages will be sent when we have time-sensitive or urgent information to share with the provider community. We encourage all individuals at a provider's office to subscribe. Sign up here.

 

Survey Overpayments FYI Database eNews

FYI Database

Have a question? Search here first! These are the top 5 results from the FYI Database:

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CERT

Stop refunding money, WPS Medicare is dedicated to helping you receive correct payments and avoid errors that are identified by the Comprehensive Error Rate Testing (CERT) contractor.

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Provider Enrollment

Enroll in Medicare, change your enrollment information, add a reassignment of benefits, or revalidate your enrollment using Internet-based PECOS.

Access Internet-based PECOS

Learn about Revalidation

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Customer Service

(866) 518-3285

In order to save time and effort, before placing a call to the Call Center, we encourage you to review our Customer Service FAQs.

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