The MAC Satisfaction Indicator (MSI) is the best way to share your opinions of our service directly to the Centers for Medicare & Medicaid Services (CMS). This survey should only take about 10 minutes of your time and helps us understand how we can better service you.
If you would like to learn more about the 2015 MSI results please read the full Evaluate Our Services in 10 Minutes! article.
Please use this link:
Upcoming Customer Service Closures
In order to ensure the quality and consistency of the service we provide, our Customer Service lines will be closed for training from 8:30 am to 12:30 pm CT on Friday, May 27, 2016 and Friday, June 10, 2016. Customer Service Representatives handling calls for General Inquiries, Reopenings, Provider Enrollment, and EDI will be unavailable during this closure. Please access our self-service tools during this time.
Save Time Now & Later: Use Internet-based PECOS
Use Internet-based PECOS to enroll in Medicare, change your enrollment information, or revalidate. Internet-based PECOS includes a tailored application process, which means less time to complete and submit enrollment applications to Medicare. Plus, once you have registered and submitted an enrollment using Internet-based PECOS, you will save time every time you need to update or revalidate your enrollment information.
Memorial Day Closing
WPS GHA will be closed on Monday, May 30, 2016, in observance of Memorial Day. Please contact us when we re-open on Tuesday, May 31, 2016.
Employee Meeting Closure
On Thursday, June 9, 2016 we will be closing our Customer Service lines between 9:45 and 11:45 am to allow our employees to attend a company meeting. Please access our self-service tools during this time.
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In order to save time and effort, before placing a call to the Call Center, we encourage you to review our Customer Service FAQs.Learn More >>