Interactive Voice Response (IVR)

How to Reach the IVR:

IA, KS, MO, NE - (866) 518-3291

The IVR offers the provider community quick and easy access to Medicare-related information 24 hours a day. By simply calling the toll-free telephone number listed above, you will have the ability to access Medicare claims information and patient eligibility.

You can access the IVR by either speaking the required information or entering it using your telephone number pad. For complete instructions and helpful hints on using the IVR visit:

Touch-tone instructions for using the Interactive Voice Response.

Voice input instructions for using the Interactive Voice Response.

What is Available on the IVR?

Touch-tone Option Vocal Option

1. Eligibility
2. Claim Status
3. Check Information
4. Last Three Checks
5. Reason Code
6. Number of Pending Claims

When is the IVR Available?

The IVR is available 24 hours a day, 7 days a week. However, the standard hours of operation when all IVR functions are available are:

Monday - Friday 6:00 am - 6:30 pm CT**

**Please note the IVR is available 24 hours a day, 7 days a week; however, functions that require the input of a National Provider Identifier (NPI), Provider Transaction Access Number (PTAN), and Taxpayer Identification Number (TIN), such as eligibility and claim status, rely upon availability of the claims processing system. The time noted above reflects the standard hours of operation when all IVR functions are available for use although some functions may be available outside of the standard hours of operation.

Please Remember: Customer Service Representatives are prohibited from giving you information that can be obtained using IVR. However, they will assist you with more complex inquiries.

Page Last Updated: Friday, 06-Nov-2009 14:05:53 CST