Self Service

Welcome to the WPS Medicare Self-Service home page.
The Centers for Medicare & Medicaid Services (CMS) continually encourage contractors, providers, and their staff to utilize the available self-service tools. WPS Medicare strives to develop and improve our self-services in an effort to decrease provider's costs and time spent contacting WPS Medicare.

Please select from the left hand navigation your specific area of interest:

Claims/Eligibility Tools contains information about checking claim information over the Internet using the CMS Secure Net Access Portal (C-SNAP) or the Direct Data Entry (DDE) System, or over the phone using the Interactive Voice Response (IVR).

Contact Us provides phone numbers and mailing addresses for many of our departments as well as links to our education schedule, holiday closings, Frequently Asked Questions (FAQs), and the email contact form.

What are Self Service Tools?

Self-service tools are a way for providers to access Medicare information and education 24 hours a day, 7 days a week, at a time most suitable to their schedule and at their own pace. The tools allow the user quick and easy access to the most current Medicare information.

Advantages to Self-Service Tools

• Not limited on the time and number of inquiries allowed
• Available when you are ready to have your questions answered
• No wait, or hold time
• Easy answer for non-complex issues
• Multiple users at one time
• Most current information available