Interactive Voice Response (IVR)

(866) 518-3291

The IVR offers providers quick and easy access to Medicare information 24 hours a day. Simply call the toll-free telephone number above to obtain Medicare claims information and patient eligibility. You may navigate the IVR by either speaking the required information or entering it using your telephone number pad.

IVR Operating Guide (Effective 09/02/11)

What is Available on the IVR?

Touch-tone Option Vocal Option
1 "Eligibility"
2 "Claim Status"
3 "Checks"
4 "Remittance Advice"
5 "Questions"

When is the IVR Available?

The IVR is available 24 hours a day, 7 days a week. However, the standard hours of operation when all IVR functions are available are Monday - Friday 6:00 am - 6:00 pm CT.

Helpful IVR Tools

You may navigate the IVR system by either speaking the required information or by using telephone touch-tones. WPS Medicare offers IVR Conversion Tools to convert letters into numeric output you may enter into the IVR system using telephone touch tones.
Beneficiary Name Converter

The following tool converts alpha numeric provider PTANs and Beneficiary Medicare numbers into numeric output you may enter into the IVR using telephone touch tones.
PTAN and Beneficiary Medicare Number Converter

Page Last Updated: Wednesday, 31-Aug-2011 10:52:19 CDT