Duplicate Remittance Advice Requests

Providers that need to obtain a duplicate remittance advice (RA) will have the following options for obtaining duplicate electronic or paper copies:

  1. Providers can safely and securely request and view duplicate remittance advices on demand over the Internet using the CMS Secure Net Access Portal (C-SNAP) portal. C-SNAP will instantly display your requested remits allowing you to view, search, and locally print remits in the convenience of your office. Duplicate remits are available for remits dated March 1, 2010, and after:
    Helpful C-SNAP Links
  2. Providers that receive their remittance advice electronically have up to thirty days from the original electronic remittance advice (ERA) date to contact the Electronic Data Interchange (EDI) Area and request a duplicate electronic copy of their ERA. They can request this by calling the J5 EDI Hotline at 866-503-9670.

    If the ERA is over 30 days old, we will not be able to provide an electronic copy. Instead, providers on ERA will have to mail or fax a request for a paper copy of their ERA. Providers can fax their duplicate remittance advice request to (402) 995-0604 or mail their request to the following address assigned for their state:

    IA KS MO NE
    WPS Medicare Part A
    General Correspondence
    P.O. Box 7665
    Madison, WI 53707-7665    		 WPS Medicare Part A
    General Correspondence
    P.O. Box 7576
    Madison, WI 53707-7576    		 WPS Medicare Part A
    General Correspondence
    P.O. Box 8890
    Madison, WI 53708-8890    		 WPS Medicare Part A
    General Correspondence
    P.O. Box 8799
    Madison, WI 53708-8799
  3. Providers that receive a paper remittance advice should mail or fax their requests for duplicate remittance advices to the same address provided for item #1 above.
  4. Requests mailed and faxed must contain the following information:
    • Provider number
    • Provider name
    • Requestor's name
    • Provider's phone number
    • RA date

We are not able to fax the requested RA back to providers. It will be mailed to the Remittance Advice (RA) address within the Fiscal Intermediary Standard System (FISS).

CMS regulations allow contractors 45 business days to respond to written inquiries. Depending on current workloads, your request may be handled sooner.

Page Last Updated: Thursday, 15-Dec-2011 11:52:38 CST