Website FAQs: Finding Information

1. How can I quickly access a page I frequently use?
2. When I do a search, is there any way to narrow down the results to get only the information that I want?
3. How can I search a specific area of the WPS Medicare Website?
4. How do I know if I am on the correct page for my contract?
5. How can I arrive at a specific area of the Website quickly and with few steps as possible?
6. Is there a way to be notified of changes to the Website on a regular basis?
7. Where can I find specific information regarding my area of specialty?
8. Where can I find more guidance on Electronic Data Interchange (EDI)?
9. Where can I find deductible information to assist patients?

1. How can I quickly access a page I frequently use?
If you consistently use a specific page on the WPS Medicare Website and wish to access the page quickly, please use the "bookmark" option within your Web browser. Within Internet Explorer, select "Favorites" and "Add to favorites" from the top toolbar. This will allow you to name the page yourself. After selecting "OK," you will be able to access this page directly by selecting the page name from your "Favorites" toolbar.

2. When I do a search, is there any way to narrow down the results to get only the information that I want?
There are a couple solutions to this problem. After you enter your search terms in the search field, select an option from the dropdown menu on the left. This will allow you to only select the area of the Website that you are interested in searching. You can also refine your search by using the tips at http://googlemini.wpsic.com/user_help.html .

There are more tips for both searching and navigating the Website at http://www.wpsmedicare.com/tutorial_help.shtml. From this Web page, you will also find general information and guidance on the WPS Medicare Website.

3. How can I search a specific area of the WPS Medicare Website?
If you wish to search one of the specific areas of the Website (Policy, Fees, Training, Departments, Publications, Self Service, FAQ, Forms), please select the dropdown arrow within the red box at the top of the screen. This will provide the specific areas offered as individual page searches. After selecting a specific area you would like to search, enter the term or phrase you are seeking within the empty box and select "Search."

4. How do I know if I am on the correct page for my contract?
If you are a Part A provider that provides services within the states of Iowa, Kansas, Missouri, or Nebraska, please select "J5 MAC: Iowa, Kansas, Missouri, Nebraska Providers" under "Part A Information" from http://www.wpsmedicare.com. After entering this site, you can ensure you are on pages that apply to your contract by verifying that the Web address (URL) for the Website you are on begins with http://www.wpsmedicare.com/j5macparta/.

5. How can I arrive at a specific area of the Website quickly and with few steps as possible?
If you need a quick answer, please use the primary (top) navigation dropdowns. You can access the dropdowns by hovering your cursor over one of the headings. For example, if you hover your cursor over "Training/Resources" within the primary navigation area, more options will appear. If you are looking for the schedule of programs, you can quickly arrive at the page by one click - hover above "Training/Resources" and select "Training Programs" from the dropdown options, then select the type of program that you are interested in from the left-hand navigation. Primary navigation dropdowns are options that can bring you to your desired page within one click.

6. Is there a way to be notified of changes to the Website on a regular basis?
WPS Medicare sends e-mail notifications every week regarding Medicare news, upcoming educational events, and information about the Website. Sign up here. Simply enter your e-mail address, click "Submit," and sign up for the J5 MAC General Medicare Part A and Part B Messages. There is also an option to sign up for less frequent specialty-specific messages.

7. Where can I find specific information regarding my area of specialty?
The WPS Medicare Website recognizes the importance of specialty-specific information and offers an area designated for specific providers. To access information specifically related to a specialty please use the top navigation menu. Select "Training/Resources" - "Resources." From here, select "Provider Types" from the left navigation menu.

8. Where can I find more guidance on Electronic Data Interchange (EDI)?
Please, use top navigation menu to access EDI page. Select "Medicare Departments" - "EDI", click on "Comprehensive EDI Information." This will take you to WPS' Corporate EDI page. It will look different from the page you just left, because you are leaving the WPS Medicare Website, and going to the WPS Corporate Website. You can find all the EDI information you need on this site.

9. Where can I find deductible information to assist patients?
The Department of Health & Human Services provides a variety of information to assist patients understand the Medicare program.

Deductible information based on year is available within the Frequently Asked Questions (FAQ) area of the Website or accessed with the links listed below.

Medicare Premiums for 2009
Medicare Premiums for 2010

Page Last Updated: Thursday, 18-Feb-2010 11:16:52 CST