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Customer Service

Welcome to the WPS Medicare Customer Service web page. The Customer Service area works to answer claims-related questions regarding:

  • Medicare Billing
  • Medicare Coverage
  • Claims processing

For claim status and eligibility information, providers must use the Interactive Voice Response (IVR), Direct Data Entry (DDE), or CMS Secure Net Access Portal (C-SNAP).

WPS Medicare has support areas available to assist you regarding other topics. Please review the contact information available for other departments by selecting "Contact Us" in the upper right hand corner of the web page.

Customer Service Phone Number

(866) 518-3285
8:00am to 5:00pm CT M-F

Interactive Voice Response (IVR)

(866) 518-3291
24 hours, 7 days a week

Telecommunication Device for the Deaf (TDD)/Teletypewriter (TTY)

(866) 708-1214
8:00am to 5:00pm CT M-F
Customer Service General Correspondence
IA KS MO NE
WPS Medicare Part A
General Correspondence
P.O. Box 7665
Madison, WI 53707-7665
WPS Medicare Part A
General Correspondence
P.O. Box 7576
Madison, WI 53707-7576
WPS Medicare Part A
General Correspondence
P.O. Box 8890
Madison, WI 53708-8890
WPS Medicare Part A
General Correspondence
P.O. Box 8799
Madison, WI 53708-8799

Customer Service Information

Contact Information
Escalating an Inquiry - The Tier Process in Customer Service
How to Get the Most out of Your Customer Service Contact

Frequently Asked Questions (FAQs)

To view the Customer Service FAQs, select the "FAQ" tab in the primary (top) navigation bar of this page. Choose "Customer Service FAQs."

Page Last Updated: Thursday, 09-Feb-2012 11:10:24 CST