J5 MAC Part A Providers serving beneficiaries in Iowa, Kansas, Missouri and Nebraska

Customer Service

Go Green

Welcome to the WPS Medicare Customer Service Web page, which works to answer claims-related questions regarding:

  • Medicare Billing
  • Medicare Coverage
  • Claims processing

For claim status and eligibility information, providers must use the Interactive Voice Response (IVR), Direct Data Entry (DDE), or CMS Secure Net Access Portal (C-SNAP).

WPS Medicare has support areas available to assist you regarding other topics. Please review the contact information available for other departments by selecting "Contact Us" within the Self-Service area of the Website.

Contact Center Phone Number

(866) 518-3285
8:00am to 5:00pm CST M-F

Interactive Voice Response (IVR)

(866) 518-3291

Telecommunications Device for the Deaf (TDD)

(866) 708-1214
8:00am to 5:00pm CST M-F

Customer Service General Correspondence

IA KS MO NE
WPS Medicare Part A
General Correspondence
P.O. Box 7665
Madison, WI 53707-7665 		WPS Medicare Part A
General Correspondence
P.O. Box 7576
Madison, WI 53707-7576 		WPS Medicare Part A
General Correspondence
P.O. Box 8890
Madison, WI 53708-8890 		WPS Medicare Part A
General Correspondence
P.O. Box 8799
Madison, WI 53708-8799

Customer Service Information

Escalating an Inquiry - The Tiering Process in Customer Service

How to Get the Most out of Your Customer Service Contact

Q&As from Calls Received in Customer Service

 

 

Page Last Updated: Wednesday, 10-Feb-2010 10:50:03 CST