Iowa Part A Telephone Contact Information

Medicare Function Telephone Number Additional Information
Appeals (866) 518-3298 Inquiries regarding the appeals process and activities.
Audit and Reimbursement (A & R) (866) 734-9444 Inquiries regarding A & R activities
Claims Correction (866) 518-3253 Support to claims correction functions within DDE.
Customer Service (866) 518-3285
8:00 am to 5:00 pm CT
M-F
Claims related inquiries regarding Medicare billing, coverage and claims processing.

Review your remittance advice and have it available before calling. Please have your NPI, PTAN, and the last 5 digits of your Tax Identification Number (TIN) available.

Check our FAQs for a quick response.
Customer Service Interactive Voice Response (IVR) (866) 518-3291
24 hours a day,
7 days a week
Inquiries for general information, routine eligibility, claim status, check status, and remittance information. Some menu options are dependent on claims processing system availability.

IVR Operating Guide
Customer Service
Telecommunication Device for the Deaf (TDD)/Teletypewriter (TTY)
(866) 518-3293
8:00 am to 5:00 pm CT
M-F
Customer Service telephone line dedicated to hearing/speech impaired caller
C-SNAP Help (866) 886-2891
8:00 am to 12:00 pm CT
and
1:00 pm to 4:00 pm CT
M-F
Call for password resets or technical support
Direct Data Entry (DDE)/Remote Line (866) 518-3251
7:00 am to 4:30 pm CT
M-F
Password resets and assistance navigating the DDE online system
Direct Data Entry/Systems (866) 518-3295
8:00am to 4:30pm CT
M-F
Inquiries and support regarding DDE connectivity
Electronic Data Interchange (EDI) (866) 503-9670
8:00 am to 4:00 pm CT
M-F
Inquiries and support regarding use of EDI system, software, claims, and financial transmissions
Electronic Funds Transfer (EFT) (866) 734-1522
7:30am to 3:30pm CT
M-F
Inquiries and support for EFT

Fax: (402) 995-0601
Freedom of Information (FOI) JulAnn Stewart
(402) 995-0450
Connie Fisher
(402) 995-0446
Fax Number: (402) 995-0604
Medicare Secondary Payer (MSP) (866) 518-3284 Inquiries regarding voluntary and involuntary refunds to Medicare MSP Related
Provider Enrollment (866) 734-9444 Inquiries regarding enrollment process, forms, and application status

Page Last Updated: Monday, 07-May-2012 14:01:09 CDT