Website Survey

Website Survey

You may have noticed the ForeSee Website Customer Satisfaction Survey popping up more often. We offer the survey at an increased rate during this time period every year to gather as much feedback as possible. Survey results are used to help us determine what's working, what's not working, and what new features you're looking for on the WPS Medicare website and our self-service portal, C-SNAP. Please assist us in ensuring your satisfaction with the WPS Medicare website and C-SNAP by taking a few minutes to complete the survey.

 

ICD-10 Resources

ICD-10 Resources

The ICD-10 compliance date is October 1, 2015. Are you ready? The CMS Medicare Fee-For-Service Provider Resources web page includes information and educational resources for providers to implement and transition to ICD-10 medical coding.

 

CWF Dark Days

 

Please note Thursday July 2, 2015, through Sunday July 5, 2015, the Common Working File (CWF) will experience dark days as it undergoes quarterly system maintenance. During this time, the IVR and CMS Secure Net Access Portal (C-SNAP) will have limited functionality. In addition, our Customer Service Representatives will be unable to access eligibility, deductible or overlap information. The IVR and C-SNAP will resume normal functionality on Monday, July 6, 2015.

 

Independence Day Closing

Independence Day Closing

WPS Medicare will be closed on Friday, July 3, 2015, in observance of Independence Day. We will re-open on Monday, July 6, 2015. If you require further assistance, please contact us when we re-open.

 

Website Survey ICD-10 Resources CWF Dark Days Office Closed

MAC Satisfaction Indicator (MSI)

Your Feedback Matters!

Your opinion is important to us. Please help us by participating in the 2015 MAC Satisfaction Indicator (MSI) survey. Complete the quick 10 minute survey to share your experience with the services we provide.

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FYI Database

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Claims Processing Alerts

System related claims processing/payment alerts reported to CMS and the Fiscal Intermediary Standard System (FISS) maintainer for research and correction. Please refer to these important messages before contacting our Customer Service Area.

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Customer Service

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