Customer Satisfaction Survey

Customer Satisfaction Survey

Help us ensure your satisfaction with the WPS Medicare website and our self-service portal (C-SNAP) by completing the ForeSee Website Customer Satisfaction Survey that pops up when you are on the wpsmedicare.com or medicareinfo.com websites. Let us know what you like and what we can improve to make your website and self-service portal experiences better. Your feedback is extremely important to us, the provider community, and CMS.

 

CMS Secure Net Access Portal (C-SNAP) Remittance Notices

CMS Secure Net Access Portal (C-SNAP) Remittance Notices

You asked and we listened! We have received many requests to be able to search for all remittance notices under your NPI number, instead of one remit at a time. There are now two additional search options to obtain your duplicate remittance notices. You may now search for the last 30 days of remits, and they will all be listed on the screen or you may search by Remittance Advice Date Range up to the last 13 months.

 

Modifier Usage

Modifier Usage

There are times when the coding and modifier information issued by CMS differs from the American Medical Association's (AMA) coding advice regarding the use of modifiers. A clear understanding of Medicare's rules and regulations is necessary in order to assign the modifier correctly. To access and view general modifier information and modifier fact sheets, visit our Modifier web page .

 

Provider Statistical and Reimbursement System (PS&R)/ Individuals Authorized for Access to CMS Computer Systems (IACS) Updates

Provider Statistical and Reimbursement System (PS&R)/ Individuals Authorized for Access to CMS Computer Systems (IACS) Updates

Since January 30, 2015, IACS organization and account registration has been frozen in support of the Enterprise Identity Management (EIDM) transition. Due to on-going troubleshooting with the transition, CMS is re-enabling IACS registration functionality for PS&R users as of April 15, 2015. Users with existing IACS accounts will remain unaffected, and may continue using IACS and PS&R, as they have been since the transition began 2 months ago. Users who have been unable to register during this period may resume organization and account registration activities via the same IACS pages in use thus far.

 

Survey C-SNAP Remittance Notices Modifier Usage PSR/IACS Updates

FYI Database

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CERT

Stop refunding money, WPS Medicare is dedicated to helping you receive correct payments and avoid errors that are identified by the Comprehensive Error Rate Testing (CERT) contractor.

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Claims Processing Alerts

System related claims processing/payment alerts reported to CMS and the Fiscal Intermediary Standard System (FISS) maintainer for research and correction. Please refer to these important messages before contacting our Customer Service Area.

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Customer Service

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In order to save time and effort, before placing a call to the Call Center, we encourage you to review our How to Get the Most out of Your Customer Service Contact article

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