Save a Stamp - Use the CMS Secure Net Access Portal (C-SNAP)

Save a Stamp - Use the CMS Secure Net Access Portal (C-SNAP)

Coming at the end of 2014, you will be able to submit medical documentation through C-SNAP for your Probes and Additional Documentation Requests (ADRs). Watch for additional information coming soon.

 

Telephone Line Closings

Telephone Line Closings

Wednesday, December 24, 2014 - Our Audit, Customer Service, Financial Reporting, Medicare Secondary Payer, and Provider Reimbursement lines will be closed.

Wednesday, December 31, 2014 - Our Audit, Financial Reporting, Medicare Secondary Payer, and Provider Reimbursement lines will be closed.

 

Certification and Recertification by Physicians for Extended Care

Certification and Recertification by Physicians for Extended Care

CERT has identified certification and recertification of residents in skilled nursing facilities as a significant error due to its content requirements not being met. Review these requirements under common reasons for denial on the Medical Review Skilled Nursing Facility web page.

 

MSP Web Page and Hotline Updates

MSP Web Page and Hotline Updates

Medicare Secondary Payer (MSP) Overpayments has updated their web page which includes new changes to the hotline to better serve our customers. Check out the MSP Overpayments web page for updated information on MSP overpayments, the new toll free number, and new hours of operation.

 

C-SNAP Attachments Telephone Line Closings Cert/Recert for Extended Care MSP Web Page and Hotline

FYI Database

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CERT

Stop refunding money, WPS Medicare is dedicated to helping you receive correct payments and avoid errors that are identified by the Comprehensive Error Rate Testing (CERT) contractor.

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Claims Processing Alerts

System related claims processing/payment alerts reported to CMS and the Fiscal Intermediary Standard System (FISS) maintainer for research and correction. Please refer to these important messages before contacting our Customer Service Area.

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Customer Service

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In order to save time and effort, before placing a call to the Call Center, we encourage you to review our How to Get the Most out of Your Customer Service Contact article

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