Stay on Top of Medicare Changes with WPS GHA Medicare eNews
What does WPS GHA Medicare eNews offer? On Mondays, you'll receive an eNews with the most current and vital information Medicare providers need to know; this includes news from WPS and CMS. Wednesday's eNews has information about upcoming training opportunities, and on Thursdays, you'll receive an eNews with the most current edition of the CMS MLN Connects® Provider eNews. Subscribing to WPS GHA Medicare eNews is fast and easy. Sign up now!
On Friday, July 1 through Monday, July 4, 2016 the Common Working File (CWF) will experience dark days as it undergoes maintenance in support of the July 2016 release. During this time, our IVR will have limited functionality. The IVR will resume normal functionality on Tuesday, July 5, 2016, for your eligibility, claim status, or deductible inquiries. Throughout this period our internet portal, C-SNAP, will be available for all functionality except the additional claim status information providers can access related to duplicate denials.
Independence Day Closing
WPS GHA will be closed on Monday, July 4, 2016, in observance of Independence Day. We will re-open on Tuesday, July 5, 2016. If you require further assistance, please contact us when we re-open.
Provider Submitted Adjustment Claim(s)
It has come to our attention that the "Voluntary Refund" adjustment reason codes (VB, VC, VD, VE, VF, VG, VH, VI, VL, VM, VN, VP, VR, VS, VV or VW) are being submitted on provider initiated adjustment claim(s). These codes are intended for Medicare Administrative Contractor (MAC) use only. Therefore, effective August 1, 2016, provider submitted adjustment claim(s) that contain a "Voluntary Refund" adjustment reason code will be returned to you for correction.
Have a question? Search here first! These are the top 5 results from the FYI Database:Powered by Oracle® RightNow See more >>
System related claims processing/payment alerts reported to CMS and the Fiscal Intermediary Standard System (FISS) maintainer for research and correction. Please refer to these important messages before contacting our Customer Service Area.Learn More >>
In order to save time and effort, before placing a call to the Call Center, we encourage you to review our How to Get the Most out of Your Customer Service Contact article