Memorial Day Closing
WPS Medicare will be closed on Monday, May 25, 2015, in observance of Memorial Day. Please contact us when we re-open on Tuesday, May 26, 2015.
Have a quick question? Before you call our Customer Service area, check out the FYI Database. A link to this tool can be found in the left hand navigation throughout the WPS Medicare website. You will find answers to common questions we receive in our Call Centers. You can scroll through the answers or search for a particular keyword. The content in this tool will change along with the common questions received by our Customer Service Representatives.
Misdirected Appeal Requests
A request for redetermination must be filed with the contractor that has claims processing jurisdiction over the service in question. WPS Medicare Part B continues to receive misdirected request for appeals, this may cause a delay in your response. Please verify who the contractor was that processed the claim and file the appeal request with that contractor.
Stay on Top of Medicare Changes with WPS Medicare eNews
WPS Medicare sends out a weekly eNews on the first business day of every week. The weekly eNews includes the most current and vital information Medicare providers need to know, such as current news from CMS and WPS Medicare, policy updates, and information about upcoming changes. A second eNews is sent on Wednesday with announcements about educational opportunities. Additional eNews messages will be sent when we have time-sensitive or urgent information to share with the provider community. We encourage all individuals at a provider's office to subscribe. Sign up here.